Privacy Policy

Who this policy applies to

This policy explains how Longevico handles personal information submitted through this website and during initial enquiry contact. It is written for people enquiring about private Exercise Physiology, performance coaching, referral pathways or related services.

Information Longevico may collect

When you submit an enquiry, Longevico may collect your name, contact details, preferred contact method, service interest, session location preference and the brief reason you provide for reaching out. Longevico may also collect information you choose to provide during later direct contact, intake, consultation or service planning.

The enquiry form is not an emergency pathway and should not be used for urgent medical matters. Detailed health information should be shared only through the appropriate consultation and clinical intake process.

Health information

Health information is sensitive information. Longevico only asks for health information that is reasonably needed to respond to an enquiry, assess service fit, provide clinical Exercise Physiology services, coordinate care where appropriate, meet professional obligations or comply with law.

If you become a client, more detailed health information may be collected through clinical intake, assessment, consultation notes and related service records. Those records are handled separately from general website analytics and are not used for public marketing.

How information is used

Longevico uses personal information to respond to enquiries, arrange suitable first contact, assess whether a service is appropriate, provide requested services, manage appointments and records, improve website reliability, meet professional and legal obligations, and communicate about relevant service matters.

Website analytics

This website may use server-side website analytics provided by the website host to understand aggregate traffic, referring sources, approximate visitor location, pages visited, missing pages and technical request information. Longevico uses this information to understand how people find the website and to maintain or improve the site.

Longevico does not intentionally send enquiry details, health information or form message content into website analytics. If additional analytics tools, advertising pixels or cookie-based tracking are introduced in future, this policy should be updated before those tools are used.

Disclosure and service providers

Longevico does not sell personal information. Information may be disclosed where needed to operate the website, receive form submissions, manage email and business systems, respond to an enquiry, provide services, meet legal or professional obligations, or with consent as part of coordinated care.

Website hosting, form handling, email, analytics and other cloud service providers may process or store information on Longevico's behalf. Some cloud service providers may store or process information outside Australia. Longevico aims to use only the information reasonably necessary for each purpose.

Access and correction

You can ask to access or correct personal information held by Longevico by making a direct request through the contact or enquiry pathway. Longevico may need to confirm your identity before providing access or making a correction.

Security and retention

Longevico takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Personal information is kept only for as long as needed for the purpose it was collected, to provide services, maintain records, resolve enquiries, or meet professional, insurance and legal obligations.

Complaints

If you have a privacy concern or complaint, contact Longevico through the enquiry pathway with enough detail to understand the issue. Longevico will review the concern and respond within a reasonable time. If you are not satisfied with the response, you may be able to contact the Office of the Australian Information Commissioner.

Changes to this policy

Longevico may update this policy when website tools, service arrangements, legal requirements or information handling practices change. The updated date above shows when this page was last revised.