Privacy Collection Notice

What we collect

Depending on how you interact with Longevico, we may collect information including:

• your name, date of birth and contact details
• health and medical information relevant to your care
• medical history, medications, injuries and health conditions
• exercise, training and lifestyle information
• referral letters, reports and information from other health professionals
• assessment results, clinical notes and exercise program information
• Medicare, DVA, private health, WorkCover or other funding information where relevant
• booking, payment and administrative information.

We generally collect this information directly from you. Where appropriate, we may also receive information from a referring practitioner, another health professional, a parent or guardian, funding body or another person involved in your care.

Why we collect your information

We collect personal and health information so we can:

• provide safe and appropriate Exercise Physiology services
• understand your health, goals, physical capacity and relevant risks
• assess, plan, deliver and review your care
• communicate with you about appointments and your services
• coordinate with other health professionals involved in your care where appropriate
• process payments, rebates, referrals and funding requirements
• maintain appropriate clinical and business records
• meet our professional, legal and regulatory obligations.

If we do not receive information that is reasonably necessary for your care, we may not be able to safely or appropriately provide some services.

How your information may be shared

We only use or disclose your personal information for the purpose for which it was collected, a related purpose you would reasonably expect, where you have provided consent, or where otherwise permitted or required by law.

Where appropriate, information may be shared with:

• health professionals involved in your care
• referring practitioners
• Medicare, DVA, WorkCover, private health insurers or other funding bodies where applicable
• professional advisers and service providers that support our clinical and business operations
• government, regulatory or other authorities where disclosure is required or authorised by law.

We use third-party technology providers to support functions such as clinical records, bookings, communications, payments and business administration. Some providers may process or store information outside Australia. Further information about how we manage these services and any likely overseas disclosures is available in our Privacy Policy.

Access, correction and privacy concerns

You may request access to, or correction of, personal information we hold about you.

Our Privacy Policy explains in more detail how Longevico handles personal information, how you can request access or correction, and how you can make a privacy complaint.